Subject: German Test - vaishali tyagi
From: vaishali tyagi <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 4 Sep 2017 02:59:46 -0400

| | German - Non native speaker - Test for Customer Service

Name | vaishali tyagi
Email | [email-masked]
Phone Number | (91) 9891375078
Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | In this situation i will say sorry to the customer for the problem he suffered and will tell him to be connected on line till i speak to my seniors . I will tell my seniors first that i have taken a order and i have informed the customer that he will get the order in 30 minute but after 45 minutes the customer called me back and he said that he has not received the order yet. So when i checked the order on computer then i realised that i have made a msitake. I have entered his wrong address. Now after getting the permission of my seniors, i will place his order again and this time with the right address.

In English: What according to you is the difference between good and great customer service?

Good service is when we deliver the order on time.
Great service according to me is almost the same but we can also provide the customers after sale services. We can help the customers if they have Purchased from us.

Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job.

Ich habe meinen Abshluss gemacht und ich bin in b2.1 neveau.

Ich bin eine fleissige,hoeflich und selbst motivierte Person.

Ich bin flexible.

Obwohl ich nie ein job als customer care executive gemacht habe, moechte ich es erfahren .

Ich werde sicherlich hartarbeiten.

In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Ich heisse Vaishali Tyagi. Ich bin zwanzig jahre alt.Es gibt vier Mitglieder in meiner Familie.Ich wohne in Mayur vihar mit meiner Familie. Meine hobbys sind Basketball spielen, Badminton spielen und Gitarre spielen.Gitarre spielen ist auch meine Leidenschaft. Ich habe meine Abitur von Kendriya vidyalaya gemacht. Meine Staerken sind , dass ich eine fliessige, hoeflich, selbst motivierte Person bin. In August 2017 habe ich meinen Abschluss gemacht. Ich habe an der Universitaet Hadeln studiert. Ich habe nie gearbeitet. Im moment lerne ich deutsch von Max mueller bhavan.
In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended. | Im Jahr 2016 habe ich ein konzert von Atif aslam besucht. Das konzert war ganz Toll.Es gab circa 500 Leute. Atif aslam hat viele songs gesungen. Zum beispiel beintehaan, pheli nazar usw. Das Konzert hat an Delhi Universitaet stattgefunden. Es war eine tolle Erfarung. Ich bin dort mit meinen Freunden gegangen. Wir haben nicht nur die songs gehoert sondern auch haben wir dort getanzt. Dort haben wir viel gemacht. Nach dem Konzert haben wir ins Restaurant gegangen und haben wir Dosa, Idli, Pasta gegessen.

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