Subject: German Test - Rahul Mishra
From: Rahul Mishra <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 4 Sep 2017 03:26:45 -0400

| | German - Non native speaker - Test for Customer Service

Name | Rahul Mishra
Email | [email-masked]
Phone Number | (91) 7976249851
Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | in this case we will check his/her oder,is the address same that he/her given.there could be a mistake by customers side and also from our side.after checking the order we should cotact with our pizza delivery boy about his location and ask him that why he has not delievered pizza yet. we awill ask about his problem. in case delievery boy has any issue for example it could be technical or practical. after getting answer from delievery boy. we have to answer customer that their pizza will be delievred shortely and request for patient.
In English: What according to you is the difference between good and great customer service? | in great customer service customer recieve postive answer and customer excutive also recieve possitive feedback. if they are not able to communicate with each other then there is not a good communication.if we provide our customers good customer service then it could be a great customer service. if customer is satisfied from our service then he will try again to communicate with us.

Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job.

1.Wir muessen verstehen,dass Was unere kunde uns sagen wollten.

2.nachdem das problem gehoert haben, muessen Wir sofort darauf reagiren,
3.Es soll sicher sein,dass kunde die antwort gut verstanden hat/haben.
4.die kunden sind umsere wert darum sollten Wir mit ihnen sympatisch sein.
5.Am ende muessen wir kunden begruessen..

In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | ich heisse rahul und komme aus jaipur. ich bin 23 jahre alt .ich habe b.com am Rahasthan univerititaet studiert..ich habe eine deutsch kurs gemacht.ich habe b1 in german studiert und habe ich meine pruefung in vovember. das fande ich super als ich meine b2 angefangen wurde.von beruf bin ich noch student aber ich wollte ein guter job besitzen,wo
In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended. | im vergangenheit spielte ich kabdi sport.das war ein gutes und staerkes spiel.das war ein tour des institute am ajmer,als ich erstes mal kabddi spielte... ich habe mein manschaft,das da sehr gut gespielt hatte.ich gewanne da viele besonders preise.

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