Subject: German Test - suveer sharma
From: suveer sharma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 8 Sep 2017 03:01:28 -0400

| | German - Non native speaker - Test for Customer Service

Name | suveer sharma
Email | [email-masked]
Phone Number | (011) 8383030332
Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | i am very sorry to hear that your pizza is still not delivered . i would like to inform you that the address i have entered incorrct address in the system because of which he pizza must have been delivered at wrong address. i appologize for this mistake. please let me know the correct address nd this time the pizza will be delivered at the correct address. i would like to appologize again for the mistake.
In English: What according to you is the difference between good and great customer service? | good customer service is doing limited work and work on goals as has been told. great customer service service is going a step ahead and taking initiative and resolving problm of customer.. it involves active listening and quick resolution of customer concern. it involves quick follow up on anythng which is in doubt.

Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job.

ich bin sehr ehrlich und arbeite sehr fleissend
ich bin puentlich
ich have viel erfahrung in kundendienst
ich spreche deutsch sehr gut
mein qualitaet waehrend arbeit is immer gut

In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

mein name ist suveer. ich bin in delhi geboren und aufgewachen. ich habe englisch literatur gestudiert. in 1999 habe ich deutsch von goethe institut und auch an der Delhi Uni gelernt .in 2001 habe ich zertifikat deutsch fuer den beruf prufung bestanden.
ich habe zuerst fuer IBM geabeitet. dort habe ich fuer amazon.de gearbeitet.
in 2006 habe ich IBM verlassen.  Von 2006 bis 2010 habe ich fuer oracle gearbeitet. dort habe ich fuer kundendienst fuer oracle software lizenz gearbeitet. ich habe als korrezpondent fuer oracle deutschland gearbeitet.
von 2010 bis 2012 habe ich fuer deutsche bank gearbeitet.
danach habe ich als freelancer fur verschiedenen prozess gearbeitet.
letzte habe ich fuer oks inernational in neu delhi gearbeitet.

In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended. | ich war letzte fuer ein musik konzert gegangen. das was sehr interessant und aufregend. es waren viele leute. das konzert was einer der beste die ich gewesen bin. alle saenger haben sehr gut gesaengt und intrument gespielt. ea war einer der beste tag meines lebens.

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