Subject: German Test - Archita Jain
From: Archita Jain <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 11 Sep 2017 03:29:20 -0400

| | German - Non native speaker - Test for Customer Service

Name | Archita Jain
Email | [email-masked]
Phone Number | (110032) 8586920082
Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | firstly i apologize and tell the customer that i made mistake . so that the customer have faith on us. i tell the customer , who is on phone that by mistake i entered his address incorrectly so that is why the pizza is not  delivered on time. because this mistake is made by us so we will not charge any amount for pizza. you even dont have to pay the order bill. in next 30 minutes the pizza order, which you were made will be delivered on the right time in the right place. i hope you will understand and accept this offer. accept our companies apology and not cancelled the order as well. sorry for the inconvenience.

In English: What according to you is the difference between good and great customer service?

good customer service is that when they provide their customers all the information ,what they want to know. if the customer get satisfactory answer then the customer will be happy. a customer service always wants that their customers will satisfy with their suggestions & solutions.
a great customer service is when they dont irritate with your question and give the answer calmly. great customer will not take any short cuts to rid off the customers. a great customer will take care of customers satisfaction as well as the happiness of the customer.here happiness of customers means they will get all their problems a suitable solution.

Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job. | ich meine,dass mein Deutsch ist am besten. ich habe die kraft ,um ein person zu ueberzeugen. ich bin sehr Malocherin .Ich entscheide die sache so schnell wenn es eine problem hat. ich spreche und schreibe gut deutsch. ich habe drei jahre des sprachskurs gegeben. ich bin sicher, dass ich gut deutsch schreiben koennte. einerseits spreche ich gut deutsch , andererseits schreibe ich auch gut deutsch.
In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | ich heisse Archita Jain. ich wohne in Shahdara. ich bin 21 Jahre alt. ich bin Studentin. ich bin ledig. im jahr 2013-14 habe ich B.com von Delhi University begonnen.letztes jahr habe ich mein B.com gemacht, letztes jahr habe ich M.Com von ignou begonnen. dieses jahr habe ich B1 level von MAX MUELLER BHAVAN gemacht. ich spreche englisch, hindi und auch deutsch. meine lieblingsfaecher sind mathematics und deutsch. meine hobbys sind tanzen und sammeln german quotes.

In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended.

1) ich bin morgen  in der sportsevent gegangen.
2) ich habe da meine lieblingssportlerin  gesehen.
3) ich habe mit ihnen geredet und viele Fotos gemacht.
4) sie sagt mich, dass ich auch Sport tre.iben sollen.
5) vielleicht versuche ich sport, weil sie gesagt hat.
ich mag die sport nicht trotzdem versuche ich es einmal.

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