Subject: German Test - Anand singh
From: Anand singh <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 11 Sep 2017 04:03:11 -0400

| | German - Non native speaker - Test for Customer Service

Name | Anand singh
Email | [email-masked]
Phone Number | (011) 8588981067
Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | As i have observed my mistake. i would promptly ask apologize for them inconvienence caused and humbly request for the co-operate with us. I will confirm the address again and correct it. once i have made all the required correction then i will reassure the customer that you will get the pizza in next thirty minutes and as per our policy you will get free of cost. and further more i will make sure that he gets the pizza on the expected time correct the following details in his account.
In English: What according to you is the difference between good and great customer service? | Customer service is very important for the growth of the business and for the growth of a company. There is actually a big difference between a good customer service and great customer service. A great customer service is doing extra for a customer, i do not mean to against the policies of the company, but understanding customer's need and meeting those needs. The most important element for a good customer service is to satisfy a customer and it takes extra efforts. Understanding a customer is very important in the process because if someone can understand the customer then he can give an appropriate  solution to the problem.
Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job. | zuerst kann ich gut Deutsch und habe schon als Kundendienster gearbeitet. Anschliessend habe ich die Fahigkeiten zu Arbeiten. ich kann mit der Deutschen gut Umgehen es liegt daran dass ich Sprachkenntnisse erworben habe und wahrand des Kurs uber Deuschland gelernt habe.
In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | ich habe schon bei einer Firma gearbeitet und ich bin 23 Jahre alt. Nicht nur kann ich gut Deutsch sondern auch gut English. ich habe zwei Schwertern und einen Bruder und bin ledig. ich komme aus Uttar pradesh aber bin ich in delhi mit meiner schwester und Bruder nach delhi umgezogen. ich habe noch nich meinem Studium abgeschlossen. ich reise gern und sehe ich gern fern. In meiner freizeit sehe ich gern Kricket. Am meisten verbringe ich viel Zeit mit meiner Freunden.
In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended. | Letze Woche war ich bei einer Kricket Spiel zwischen Indien und Srilanka. Dort gab es  viele Leute. Sie haben bunten kleidung getragen deswegen war es farbenfroh. Es gab zuschauer von beiden Laender. Alle Leute waren aufgeregt aud begeistert.↕

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