Subject: German Test - Renuka Singh
From: Renuka Singh <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 12 Sep 2017 07:57:45 -0400

| | German - Non native speaker - Test for Customer Service

Name | Renuka Singh
Email | [email-masked]
Phone Number | (201005) 8860674110
Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Usually Pizza Hut Delivery guarantee applicable at the first barrier point..The oder has to be made ,cooked and boxed and depending on how busy it is ,sometimes even this can take while.Sometimes they will frequently lie to cover problemsor mistakes and saying something like&quot;your order just came out ou the oven&quot;actually means they are saying something to make you happy.sometimes drivers got backed up up with a lot of deliveries,the restaurant is really busy with walk in customers or mostly like a combination of both.If Pizza is not deliever on time in 30 minutes will apologize the inconvience and give them a Extra Pizza or something more extra means offer to add a free side item/Drink.If pressed they can instead offer to provide a refund.
In English: What according to you is the difference between good and great customer service? | Conceptually,the main difference between providing &quot;good&quot; customer service and delivering &quot;great&quot; customer service is that, in the former,you are probabaly only barely keeping your customers satisfied while in the latter, you are not only keeping them satisfied -you are also keeping them loyal.It does not really take much of an extra effort to provide good service.
Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job. | Good customer service means having through knowledge of your inventoty,experience with your productd,and being able to help customers make the best choices for them.Good customer service is treating customers with friendly,helpfull attitude.I am friendly and helpful person and Good customer customer service means helping customers efficiently in a friendly manner.it is one of the things that can set your businness apart from the others of its kind.
In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Ich heisse Renuka singh.Ich komme aus Neu Delhi und ich bin25 Jahre alt.Ich lerne Deutsche seit zwei jahre.Ich lerne Deutsch,weil ich es interessant finde.Meine Hobyys sind Fussball speilen,Fernsehen und Freunde treffen.Ich habe drei Geschwister einen Bruder und zwei Schwester.Meine Vater ist ein Ingeniur von Beruf.Meine Muteer ist Hausfrau.Ich habe schon BA gemacht und MBA absolviert.Ich habe drei jahre erfahrung mit dem Deutschen Kunden.Im zufunkt moechte ich auch anderen Fremsprachen lernen.Ich moechte mich weiterentwickeln.Ich bin seh zieltrebig.Ich spreche gut Englisch,Deutsch und Hindi.Meine Muttersprache ist Hindi.In meiner Freizeit lese ich viele zeitschriften und Buecher.
In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended. | Ich habe Gestern Fusball-Weltmeisterschaft im Fernsehen gesehen.Das war sehr gutes Fussballspiel zwischen Deutschland und Argentinien.Das Spiel war Spannend -ichhatte keine Ahnung welche Mannschaft gewinnen wird.Leider -.Ich war gestern so mude,dass ich am Ende das Spiel eingeschlafen habe.

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