Subject: German Test - smriti Arora
From: smriti Arora <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 13 Sep 2017 05:03:28 -0400

| | German - Non native speaker - Test for Customer Service

Name | smriti Arora
Email | [email-masked]
Phone Number | (+91) 8130907011
Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Hello sir,I am so sorry for making you hold the line.Actually there has been some confusion in your address by our side and i would like to apologize for the same.there is some system default on which we are working right now.It would be great if you can repeat your order and your respective address so that we can rectify our mistake.Also as a compensation we would like to give you a 50% discount voucher for your next order.In other 30 minutes your order will be delivered for sure.I wish you a good day further.Enjoy your meal.THANKYOU SIR..

In English: What according to you is the difference between good and great customer service?

1.A Good Customer Service is listening to customers problem and solving it,but a great customer service is listening to customer problems,solving it and to make sure that the customer does not face such problem again.

2.A Good Customer Service is talking to customer politely,but a great customer service is maintaining good professional relations with the customer.

3.A Good Customer Service is to find the need of customer,but a great customer service is providing them the best of what your Company have.

Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job.

1.Ich bin eine recht Kandidatin fur das Job,weil ich grose motivation zur arbeit habe.

2.Ich bin eine geduldig Madchen,wie im dieses Arbeit braucht.

3.Ich bin eine gute Zuhorerin.

4.Ich bin ein Frischer und habe viel starke.

5.Ich leibe Deutschen Sprache und kann sehr gut mit dieser sprache arbeiten.

In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Ich heise Smriti Arora.Ich bin 21 jahre alt.Ich komme aus Indien und wohne in Faridabad.Ich habe meiner Schule von ST.JOSEPH CONVENT SCHOOL gemacht Und auch habe ich HANDEL an der UNI gemacht.Ich habe Deutsch am MAX MUELLER BHAVAN gelernt.Meine Mutter Sprache ist Hindi,aber ich kenne Hindi Englisch,Deutsch und einbisschen Punjabi auch.ich arbeite noch nicht aber ich suche fur einer richtige arbeit fur mich.Meine Hobbys sind Musik horen und Tanzen und ich mag singen auch.In meiner familie gibt es meiner Vater,meine Mutter,Meiner Schwester und meiner Bruder.Ich mochte gern bei einer Firma Arbeiten,wo ich gute Zukunft und Arbeitsbedingungem haben kann,und das gleichzeitig zu meiner Firma geben kann,
In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended. | Seit ich 15 jahrige war,habe ich einer Sportevent in meiner schule besucht.Es war ein Fusbal speil. ich kenne uber fusbal gar nichts aber mit sehen habe ich viel spas.Mein 2-3 Freunde hat auch teilgenommen.Da gibt es viel musik auch darum genissen wir auch mit dem spiel.Nachdem dieser event,habe ich nicht eine event wie so besucht,aber ich mochte gern noch events besuchen.

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