Subject: German Test - shilpi singh
From: shilpi singh <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 16 Sep 2017 02:30:05 -0400

| | German - Non native speaker - Test for Customer Service

Name | shilpi singh
Email | [email-masked]
Phone Number | (0) 8376882328
Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First of all , it will be my duty to make customer comfortable and calm. So will ask for pardon for the mistake, that is done  unintentionally   and  will inform him/ her about the mistake.  after confirming the address once again,will make sure that his /her order reach at her/his address earliest(with in 30 min) because its the policy of pizza hut, if the order reaches you in more than 30 min, it will be free of cost. but as already a mistake is done from our side, the order will be free of cost, because customer satisfaction is our first priority .

In English: What according to you is the difference between good and great customer service?

Great customer service always take care of customer satisfaction because customer is always on first priority and when a company takes care  of customer satisfaction it's always loved by customer.
When there are some problem ,it always affects Customer and also the image of firm.

Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job. | Ich bin eine richtige Kandidaten for diese Stelle,weil ich immer mit neu Leute das Treffen and das Unterhalten liebe , Ich habe auch Erfahrung mit Kunden Dienst .Ich weisse dass  Kundens zufreidenheit  sehr wichting fur eine Firma ist. Wenn ein Kunden bekommt gutes Dienst von firma , es immer mit ihn bleiben will.
In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Ich komme aus U.P. Wir sind funf Mitglied in meiner Familie.Ich habe Masters in Environmental Science gemacht .Ich habe B1 Prufung auf Deutsch Sprache bestanden und yetzt mache ich b2.2. Ich habe beim Delhi Pollution Control Committe( 3Yahre) und Pentalglobe Research Pvt. Ltd (1 Jahre) gearbeitet.In meiner Freizeit lese ich Buch und hore Musik Gern.
In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended. | Letze Wocke, ging ich mit meinem Freundin ins Kino.Wir habe :Bareilly ki Barfi Film gesehen. Wir haben diese Filme sehr interessant gefunden. nach der film, haben wir auch Abend Essen in einem beruhnte Resturant gegessen.Das Essen war sehr lecket.Es war ein schone Tag. Wir haben am besten geniessen.

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