Subject: German Test - Jordson Silva
From: Jordson Silva <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 5 Oct 2017 13:35:12 -0400

| | Foreign Language - Employment Test - LiveSalesman

Name | Jordson Silva
Email | [email-masked]
Phone Number | (5511967656177) 551142443768
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I would say the truth that we had a misunderstanding in the order asking apologise for the incovenience. After that Im going to say that this order is going to be for free and it is priority and as soon as possible the order is gonna be delivered.

In ENGLISH: What according to you is the difference between good and great customer service?

good for me is regular customer service that we can find everywhere, but great things is quite diferente. its made by hand made. we care about details.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Por que eu tenho vasta experiencia com serviços ao cliente e sou qualificado para isso. Trabalhei em diversas companhias que o foco sempre foi proporcionar uma experiencia positiva ao cliente com extrema qualidade.

In YOUR LANGUAGE - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Com uma vivencia de 10 anos em Hotelaria, Varejo, atendimento e Alimentos e Bebidas acumulei experiências significativa na operação e administração de Hotéis, Cafés e Restaurantes no Brasil e no Exterior.
Busco sempre o conhecimento e a evolução respeitando as políticas da empresa.

Forte habilidade com estratégias de Vendas e Marketing no trabalho em equipe visando o foco e a lucratividade do empreendimento.
Habilidades com métricas de atendimento, retenção de clientes, P&L, PDCA,  controle de compras, estoque, CMV, treinamento, desenvolvimento de pessoas e controle de qualidade da marca e serviço.

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