Subject: German Test - Alexandra Dias
From: Alexandra Dias <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 5 Oct 2017 16:32:52 -0400

| | Foreign Language - Employment Test - LiveSalesman

Name | Alexandra Dias
Email | [email-masked]
Phone Number | (11) 991528849
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I apologize, and say was a error in your order, and question If he want cancelar this order ir can wait more 15 minutes.
In ENGLISH: What according to you is the difference between good and great customer service? | Good is met expectativas and great is when exceeded expectations, the customer Very happy with service.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Eu gosto de atender bem as pessoas, fico feliz quando meu trabalho é reconhecido e sempre dou o meu melhor para que isso aconteça, eu sempre me coloco do lado do cliente e tento entende-lo.
Para mim, trabalhar em um país diferente seria muito bom, pois adoro interagir com culturas diferentes.

In YOUR LANGUAGE - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Eu sou formada em análise de sistemas e trabalhei na área de suporte ao usuário no uso do computador, celulares, sistemas, também já atuei em projetos, treinamentos e área administrativa.

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