Subject: German Test - Alexandra Dias
From: Alexandra Dias <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 5 Oct 2017 16:50:16 -0400

| | Foreign Language - Employment Test - LiveSalesman

Name | Alexandra Dias
Email | [email-masked]
Phone Number | (5511) 991528849
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I will apologize to the customer, report that there was an error in the order and ask if he can wait another 15 minutes or want to cancel the order.
In ENGLISH: What according to you is the difference between good and great customer service? | For me, good is when it met expectations and great is when expectations have been exceeded.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Eu gosto muito de ajudar as pessoas a resolver seus problemas.
Sou bem calma, paciente, sei ouvir o que o cliente precisa, e tento me colocar no lugar dele, pois sei que é muito ruim quando somos mal atendidos.
Tenho experiência em suporte ao usuário e para mim, cada empregado que precisava minha ajuda, era como se fosse um cliente, eu sempre fornecia o feedback necessário mesmo sem ele pedir.
Gosto muito de interagir com culturas diferentes, e trabalhar na India por um tempo, para mim seria muito desafiador.

In YOUR LANGUAGE - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Eu sou formada em Análise de Sistemas, atuei na área de suporte exatamente por gostar desse contato, de poder ajudar as pessoas, de tirar dúvidas, de auxiliá-los a utilizar os recursos disponíveis da melhor forma possível.
Já trabalhei também na área administrativa, projetos e treinamentos.
Sempre trabalhei bastante tempo nas empresas por onde passei.

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