Subject: German Test - Vivian Buitrago
From: Vivian Buitrago <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 5 Oct 2017 17:01:52 -0400

| | Foreign Language - Employment Test - LiveSalesman

Name | Vivian Buitrago
Email | [email-masked]
Phone Number | (+57) 3123643059
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Hi, sir, gime just a few seconds to find out what's the problem... apparently there is an issue in the traffic on your way, Should not last that long until your order arrives in your home, forgive us for the late, we will be happy to see you happy as soon as we can.
In ENGLISH: What according to you is the difference between good and great customer service? | When you hear and identify the necessities of the costumer, and puting some humanity on the situation always thinking that the other person just want a problem to be solved.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Soy excelente para adaptarme a nuevos ambientes, en busca de nuevas aventuras y con entusiasmo siempre de ayudar en los servicios, pensando en la filosofía, de tratar al cliente tan bien como quisiera ser tratada, tengo la capacidad de buena expresión y trabajo en equipo, la creatividad para la resolución de problemas, y la juventud y entusiasmo. Sin dejar atrás la disposición.

In YOUR LANGUAGE - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

He tenido la oportunidad de tener experiencia laboral en atención al cliente, donde mis actitudes y aptitudes se han visto desarrolladas, en mi estudio universitario logre entender la comunicación no verbal en conjunto con la semiotica y la semántica. He logrado insertar nuevos cuadros de estrategia de ventas. He puesto a prueba mi liderazgo para la organización y ejecución de eventos multiculturales, como también educativos y dirigidos a jóvenes, con total de los éxitos.

Siempre con una perspectiva global pero detallista.

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