Subject: German Test - Milena Araujo
From: Milena Araujo <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 5 Oct 2017 19:48:32 -0400

| | Foreign Language - Employment Test - LiveSalesman

Name | Milena Araujo
Email | [email-masked]
Phone Number | (55) 71988450515
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I would apologize with the customer, explaning the mistake i made and say that the delivery guy is going at his place right away. Then i would give him a free pizza next time he order and deliver the pizza with a thank you card.
In ENGLISH: What according to you is the difference between good and great customer service? | A good customer service it is only about deliver what the client are expecting. A great customer service will delivery more than the customer is expecting, will delight them anticipating their needs and making them feel appreciated.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Eu tenho muita paciência e empatia com o cliente. Eu sou uma boa ouvinte, procuro entender a demanda do cliente para depois ajuda-lo da melhor forma. Eu também gosto de resolver problemas e apresentar soluções que deixem os clientes felizes.
In YOUR LANGUAGE - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Sou Milena, moro na cidade de Salvador, Brasil. Minha família é muito unida, porém moramos em lugares diferente. Além de meus pais, tenho uma irmã e um irmão, uma sobrinha e um sobrinho. No meu tempo livre gosto de jogar vôlei, assistir filmes e seriados. Eu sou formada em Turismo e Hospitalidade e pós-graduada em Business Management. Atualmente trabalho como assistente de atendimento bilíngue em um banco e atendo ligações de clientes, ajudando com problemas ou fazendo pagamentos e transferências. No passado trabalhei em agências de viagem, vendendo passagem aérea, hospedagem e programas de intercâmbio para estudantes.

| |

You can edit this submission and view all your submissions easily.