Subject: German Test - Akhil Kumar
From: Akhil Kumar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 6 Oct 2017 06:27:47 -0400

| | Foreign Language - Employment Test - LiveSalesman

Name | Akhil Kumar
Email | [email-masked]
Phone Number | (0039) 3806336179

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

I will try to inform the pizza boy about the mistake and i will send him to the correct one , i will ecplain to the client that the deliver has some problem to reach the destination, if he gets angry i will try to calm him by talking softly .
if the client has waited for more than 30 min i will ask if possible to make him a discount on the total ammount , and if he has waited for more than a hour it will be a free meal .

In ENGLISH: What according to you is the difference between good and great customer service?

Good is when you just do your work without getting confidential with the client ,

Great is when you make the client feel as home or in a place where he feels comfortable.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Sociable
Joyful
Accurate
Punctual
Humble

In YOUR LANGUAGE - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Perito elettronico ,diplomato in eletronica e telecomunicazioni , scout per 13 anni , passione per lo sport e per la palestra , amante della natura .
Ho esperienza come resposabile magazzino e assistenza tecnica ai clienti , esperienza in spedizioni italia/estero , ho la patente del muletto sono una persona tecnica ma calma e sensibile . Cerco di mantere sempre un rapporto di rispetto senza mai mettere il rancore e rabbia tra le relazioni. Sono solare allegro rispettoso delle regole e dei regolamenti . Son una persona genuina che vuole imparare molto sono disponibile a qualsiasi genere di cambiamento da quello del modo di lavorare al posto di lavoro . Amo molto viaggiare e imparare nuove culture.

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