Subject: German Test - Nick Leuci
From: Nick Leuci <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 6 Oct 2017 15:16:06 -0400

| | Foreign Language - Employment Test - LiveSalesman

Name | Nick Leuci
Email | [email-masked]
Phone Number | (+57) 3002463521
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Hello, sir we are very sorry, there was a mistake with your address, we are working right now to solve this issue, please excuse us we are going to compensate you with giving you this order and the next one you make for free... Are you ok with this sir? Or there is anything we can do in order to solve this situation we put you in? Again we are very sorry that this happen to you today...
In ENGLISH: What according to you is the difference between good and great customer service? | The difference between good and great customer service is that not only you focus on giving good service like being frendly or nice with the costumer, helping him with his needs, is that you will provide a excellent expirience make him feel comfortable with you and offering him more things that he will expected for another customer service company, make him to feel important to you and the company you are working with.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Soy apasionado en mi trabajo
Me gusta siempre dar lo mejor de mi
Me preocupo en atender muy bien a mis clientes y que las cosas siempre salgan bien en las cosas que hago.
Mi experiencia de mas de 12 años sera muy util para esta compañia.

In YOUR LANGUAGE - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Soy profesional en sistemas informaticos y ademas soy profesional culinario, soy proactivo, me gustan los retos y explorar nuevas experiencias, en mis experiencias laborales siempre trato de ser el mejor, hacer las cosas bien. Profesionalmente me gusta llevar a la empresa en la que estoy trabajando a un siguiente nivel, mejorando los procesos, ahorrandole tiempo y dinero con sus empleados entrenandolos de la manera correcta.

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