Subject: German Test - YANNICK TSHIBANDA
From: YANNICK TSHIBANDA <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 7 Oct 2017 04:30:10 -0400

| | German - Non native speaker - Test for Customer Service

Name | YANNICK TSHIBANDA
Email | [email-masked]
Phone Number | (91) +91 7042058050

Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

i will tell the customer to comform me first the address, that will help me to update in customer details
then i will tell him in few munite your order will be delivered

In English: What according to you is the difference between good and great customer service?

GOOD: when you're offering well your job to the customers
GREAT: when you're offering perfect jod to the customers

Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job.

* la facons dont tu t'introduit avec le client
* la facons dont tu parle avec le client
* la facon dont tu donne des pistes solution au client
* la facon dont tu te separe  avec le client

In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

je vien d'une famille de cinq personne  deux filles et trois garcons dont je suis le cadet de la famille,
on a perdu notre grande soeur nous sommes reste que a quatre une fille et trois garcons
notre maman elle est une femme d'affaire, pareil aussi avec notre papa il est un homme d'affaire.

j'ai eu mon diplome de licence en 2014 a kuvempu universite
j'ai 5 ans d'experience au total, 2 ans avec la location de vacance et 3 ans avec assistance technique.

In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended.

j'etait seulement dans un match de football a nerou stadium, dont l'inde avais joue contre l'equipe de  bayern munich,
l'inde avais perdu 4-0.

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