Subject: German Test - Jose Cuesta
From: Jose Cuesta <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Sun, 8 Oct 2017 19:32:28 -0400

| | Foreign Language - Employment Test - LiveSalesman

Name | Jose Cuesta
Email | [email-masked]
Phone Number | (57) 3023188941

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Well the first action i will make after made that mistake is to call the person in charge of transport the orders, then take the phone and talk to to the client about what happened.

It is important to stand up, that i need to persuade the client with the solution and focus their attention on reasons, and the explanation of what happened with their order. Then i must apologize with the client and express how embarrassed i am for the situation and reaffirm it is solved.

In ENGLISH: What according to you is the difference between good and great customer service?

A good customer service is just to do your job, just do what your functions say you have to do. Solve problems, maintain a profesional relation with the customer and solve their problems.

A great customer service is to do more that you should do, go beyond and present more than a solution a conversation in which clients can feel comfortable with what you are doing, and feel that the company is interested in their problems, also in solve it.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Una de las características más importantes a la hora de atender a un cliente, es adaptarte a su manera de comportarse y, más aún, a la dificultad que el cliente esté presentando. En efecto, es importante presentar al cliente una serie de soluciones tangibles, tacitas y efectivas para que sienta que se le está dando un fantástico servicio. La adaptación, orientación a las soluciones, el trabajo bajo presión y diplomacia, me caracterizan.
In YOUR LANGUAGE - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Soy Jose Francisco Cuesta García, apasionado por las causas sociales, la filosofía, la política como cualidad inamovible del ser humano. Soy amante innato de la comunicación, porque pienso que es la manera en la cual puedes ganar más conocimiento y lograr todos tus sueños. Respetuoso e innovador en todo lo que hago. Estudio Lenguas Modernas con enfoque en comunicación organizacional, sé inglés, sé portugués, estoy aprendiendo Francés. Siempre estoy dispuesto a hacer y aprender si no lo sé hacer. Conozco qué debería hacer un líder en todos las áreas de su vida, y como profesional mi ética, metas y valores me motivan a diario a seguir adelante.

| |

You can edit this submission and view all your submissions easily.