Subject: German Test - Garima Verma
From: Garima Verma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 12 Oct 2017 03:34:54 -0400

| | German - Non native speaker - Test for Customer Service

Name | Garima Verma
Email | [email-masked]
Phone Number | (+91) 9953711200
Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Customer satisfaction is a priority for every business. First and foremost task is to apologize to the customer. Tell the customer that you entered the address incorrectly and seek apology for the same. Take all the details of the customer again and make sure you enter it correctly this time. The pizza delivery has to be before time so that they realise you are making up for the loss. Make the customer believe that it was a mistake on your part and they wont face the same problem again in future. You can offer the customer some extra food services such as discount coupons etc. as a compensation for the loss.
In English: What according to you is the difference between good and great customer service? | Good customer service satisfies the customer. But great customer service not only satisfies you with its service but also makes your experience a delightful one. Being patient in every approach of solving a query is the key to great customer service.

Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job.

Ich bin sehr freundlich. Deshalb kann ich mich mit den Leuten gut verstehen.
Daruber hinaus bin ich sehr geduldig.
Man braucht viel Geduld, wenn man mit den Kunden handelt.
Ich habe die Fahigkeit, mit den Leuten auf Deustch kommunizieren.
Ich kann immer fur schwierige Probleme ein Losung finden.

In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Meine Name ist Garima. Ich wohne in Delhi mit meiner Familie. Meine Familie besteht aus vier Personen- Meine Vater, Mutter , altere Bruder und ich. Ich habe meinen Abschluss schon gemacht. Ich habe Anglistik an der Delhi Universitat studiert. Danach habe ich Masterstudiengang im Literatur studiert. Gleichzeitig habe ich Deutsch am Max Mueller Bhavan und an der Delhi Univeristat gelernt. Jetzt suche ich einen Job , wo ich mein Deutsch verbessern und auch neue Fahigkeiten erlernen kann.

In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended.

Letztes Monat bin ich nach kerala mit meiner Familie fur eine Hochzeit gegangen.
Es war eine sehr angenehme Erfahrung.
Dort habe ich die Kultur genossen. Das Wetter war sehr schon.
Es war ein bisschen schwierig fur uns mit den Leuten zu sprechen. Der Grund dafur ist, dass die Sprache ganz anders war. Aber sprechen die Leute in Kerala Englisch auch.
Die ganze Zeit haben wir auf Englisch geredet und kommuniziert.

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