Subject: German Test - GILLES ROLAND WADJAS
From: GILLES ROLAND WADJAS <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 12 Oct 2017 04:04:51 -0400

| | German - Non native speaker - Test for Customer Service

Name | GILLES ROLAND WADJAS
Email | [email-masked]
Phone Number | (+91) 9821478549

Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Hello Sir.
We are so sorry for this delay.
I just found out the address has been incorrectly written.
I am going to write now the right address. You will get your pizza in the next 30 minutes. We will give you also an extra ice cream chocolate in order to apologize.

In English: What according to you is the difference between good and great customer service?

The good customer service makes your client satisfied about your products and your company  , but the great customer service makes you clients feel so confortable and happy with your products and your company.

With the great customer service, your customers become your biggest advertizers.
They feel so happy with the way you treat them, so they keep recommending all your products and services to other people.

Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job.

Je suis oriente client.
La satisfaction clientele est ma plus grande motivation.
J'aime apporter le sourire au client.
Je suis oriente resultat.
J'aime communiquer.

In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Je suis Gilles Roland Wadjas, j'ai 29ans de nationnalite ivoirienne.
Je viens de decrocher mon MBA en Customer Relationship Management.
J'ai plus de 3 ans d'experience dans le domaine de la gestion clientele.
Je suis en fin de stage a TCS et j'aimerais sincerement integrer LIVE SALESMAN en tant que Customer Service Representive. Je parle tres bien le francais et l'anglais et la satisfaction clientele est ma plus grande motivation.

In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended. | J'ai ete au concert d'un rappeur francais du nom de SOPRANO a Abidjan en Cote d'Ivoire. La salle etait bondee de monde. J'ai surtout aime les musiciens qui jouaient tous les instruments. Le concert a demare a 16 h et s'est termine a 21h. A la fin, il a interprete son fameux titre: inaya , qui a fait pleurer tout le  monde.

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