Subject: German Test - tehsin nazar
From: tehsin nazar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 12 Oct 2017 04:15:40 -0400

| | German - Non native speaker - Test for Customer Service

Name | tehsin nazar
Email | [email-masked]
Phone Number | (+91) 9971493786

Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

good morning mam/sir

yes we already sent pizza to your give address as salesman already arrived from here 45 min ago. can u please conform me once more your staying address. after confirming from them i came to know that the address which right now customer is given is different from the previous one. sorry we are literally sorry your this address is not matching with the previous one. there may be some mistake from our end. we apologise for inconviniance caused. we have made a mistake by entering your address incorrectly.
you please give me next 10 minutes so that i am able to make it right and sent your pizza  as soon as possibile.
thanks for your co-operation.

In English: What according to you is the difference between good and great customer service? | there is a lot of difference between good and great customer service. when any company is providing the services on time we can say it is good customer services but when any company is providing the services on time along with some extra benefits then we can say it is great customer services. in both the cases company is taking seriously the problem of customers and try to solve there problem as soon as possible. but in great customer service seriously and even consider in future also. some time company also replace there products to appreciate customers for great services.

Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job.

1. ho conosco l'lingua italiana e possiamo abilita risolvo il problema per cliente.
2. perche ho communicazione technica bene.
3. possiamo vendere i prodotti nell' paese italia.
4. possiamo parlare con cliente diretto.
5. possiamo parlare on call e rispondere on email e chat.

In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | sono tehseen. abito a jasola vihar. ho 27 anni. ci sono 5 popali nella mia famiglia. il mio padre e' imprenditore  e mia madre e' caslinga. il mio fratello maggiore sta lavorando in azienda da turismo e il mio fratello minore sta lavorando in azienda da costituire. ho fatto laureato b.com da D.U . dopo ho fatto certificato in l'lingua italiana da JMI nell 2015/ ancora ho fatto diploma nell 2016 e ho fatto diploma avazato nell'lingua italiana nell 2017. sono piu' fresco in questa campa. ma in futuro se  prendo fortuna avevo' lavorare duro. ho imprato l'lingua italiano perche vorrei imprare l'lingua per straineri con inglese. ho scgielto quesa lingua perche mi piace la lingua di italiano e cultura di italiana e moda da questa paese.

In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended.

1-sto descrivendo evento che succedo nell'universita. ci sono molti programmi eseguire da studenti.
2-il mio classe eseguino un film italiano si chiama la vita e' bella.
3-ci sono molti professori e principali da unversita anche sta sedando qui. alcuni student anche eseguino dialogi teatro da film bollywood.
4- alcuni studenti anche eseguino ballare in questa evento.
5- abbiamo recivuto ospite promario se attore italiano in questa programma.

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