Subject: German Test - Felipe Miranda
From: Felipe Miranda <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 12 Oct 2017 05:52:54 -0400

| | German - Non native speaker - Test for Customer Service

Name | Felipe Miranda
Email | [email-masked]
Phone Number | (+91) 9717754574

Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

First ill try to understand whats happened and than ill talk with the costumer.
The first point ill say sorry to the costumer, and listen everything he wanna say( maybe he is very angry about in this case is better listen everything first) and ill talk with my manager.
With my manage i`ll try find a solution for that case.  One option will be delivery another order with one upgrade, or discount.
If the costumer be agree with this solution, this problem will be almost solved.(we need to send more apologizes)
If not, ill talk with my supervisor again and see what we can do to solve this mistake in group.

In English: What according to you is the difference between good and great customer service?

Good service is almost easy to find, actually in the world we have a lot of systems to help us to offer a good services. Like automatic services.
But the great services is different., we need to take care more about the costumers, and the services. Trying always to give one differential support. and try to see near what the costumer want and whats is the better way to offer.

Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job.

Sou uma pessoa comunicativa;

Tenho experiencia em atendimento ao cliente, voltado para o mercado em portugues;

Tenho experiencia no setor de vendas e consultoria;

Gosto de desafios e me sinto bem com isso;

Busco sempre novas experiencias, e trabalhar com atendimento ao cliente me da a oportunidade de ter o contato com algo novo todos os dias.

In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Estudei Administracao com linha de foramcao em Comercio Exterior no Brasil.

Trabalho desde os 14 anos e desde entao trabalhei em diferentes areas. O que me faz um forte candidato paar atuar em diferentes setores

Vim apra india para trabalhar numa agencia de turismo, onde fui responsavel pelo setor de marketing e vendas em portugues.

In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended.

Eu como um bom brasileiro amo musica e danca (nao que eu saiba dancar ).
Minha paixao eh viajar , amo viajar apra lugares diferentes e conhecer o novo. Sou filho de uma cozinheira e me sinto conectado as minhas raizes quando estou na cozinha.
Musica escuto de tudo, porem nao sei tocar nenhum instrumento. Amo me reunir com os meus amigos, e ouvir historias.

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