Subject: German Test - Jacynthe Cauvier
From: Jacynthe Cauvier <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 12 Oct 2017 07:25:01 -0400

| | German - Non native speaker - Test for Customer Service

Name | Jacynthe Cauvier
Email | [email-masked]
Phone Number | (+91) 9910606349

Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Hi Sir/Madam,
We are truly sorry for this inconvenient situation. We had some technical issues today with our system and your pizza was sent to the wrong address. If this is fine with you, we are going to send you a fresh new one right now, with a complimentary drink. Is there anything else I can do for you?

In English: What according to you is the difference between good and great customer service? | I believe that a great service customer service will exceed the customers' expectations, while on the other hand a simple "good" customer service will only answer the customers' request. A highly level of customer service is required in order to exceed customers' needs and invite them to become regular customers.
Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job. | Tout d'abord, je suis une native de la langue francaise. Je possede plusieurs annees d'experience au service a la clientele, ainsi qu'avec le public. Mes huit annees en chine ont fait de moi une personne flexible, empathique et patiente envers les differents besoins d'autrui.
In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Curieuse et aventuriere de nature, j'ai entrepris un long sejour de huit ans en chine, ou j'ai occupee plusieurs divers emplois. Mes annees en inde comprennent cinq mois dans un village au punjab comme assistante administrative dans un hopital de charite, un an comme etudiante a l'universite de Delhi au campus LSR, puis d'un emploi pour une ONG (organisme non gouvernemental). Mes etudes universitaires en developpement international et mondialisation, suivi d'un diplome de maitrise en etudes des conflits et construction de paix m'ont ouvert les yeux sur des realites de la vie et des problematiques en asie.
In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended. | J'ai recemment eu d'excellentes occasions d'etre devant les cameras pour plusieurs productions Bollywood ainsi que plusieurs emissions tele. Le plus recent etait une choregraphie de danse sur une chanson Bollywood aux cotes de Abhey Deol pour son plus recent film qui sortira au printemps 2018.

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