Subject: German Test - samuel garcia
From: samuel garcia <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 12 Oct 2017 07:26:29 -0400

| | German - Non native speaker - Test for Customer Service

Name | samuel garcia
Email | [email-masked]
Phone Number | (34) 657225631
Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I would give the client some apologies and tell him that there was a mistake with its location by our par, but that this is going to be corrected right now and he will have his delivery as soon as possible.
In English: What according to you is the difference between good and great customer service? | Good customer service solves client query and gives all the information he is asking for, great customer service apart from all of that is able to intuitively consider what other needs might the cient have, reading his implicit language, and provide him with this so he gets everything he is asking for solved and also other things he is not asking for, but surely needs.
Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job. | Soy el candidato ideal para esta oferta porque tengo la empatia y serenidad necesaria para entender que un cliente quiere, saber como trabajar y hablar con el, y proveerle con todo lo que necesita en el momento usando de manera inteligente las herramientas que tenga a mano en ese momento para realizar tal tarea.
In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | He estudiado estadistica aplicada, lo que me ha dado una gran capacidad de analisis y abstraccion. He trabajado en la recepcion de hoteles teniendo contacto diario con clientes, tambien alquilando apartamentos en Barcelona y en analisis de mercado haciendo encuestas a altos cargos de diferentes empresas.
In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended. | El mayor evento al que he asistido fue en Barcelona, fue un evento musical que tambien incluisa charlas de caracter cultural que duro dos dias, es decir, un fin de semana. El evento fue llevado a cabo en el parque de montjuic en un gran estadio que hay ahi, las vistas desde este punto son muy buenas y se respira aire limpio, esto, junto con el evento, la buena musica y calidad de las charlas y la enorme cantidad de personas que asistieron al evento, lo hicieron una experiencia inolvidable que me gusta recordar.

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