Subject: German Test - Hassen Ghorbel
From: Hassen Ghorbel <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 12 Oct 2017 07:33:09 -0400

| | German - Non native speaker - Test for Customer Service

Name | Hassen Ghorbel
Email | [email-masked]
Phone Number | (+91) 9205781883

Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Hello Sir,We are very sorry, we have done a mistake and we have sent you pizza to the wrong address.
We will fix this issue right now and you'll receive your pizza in the next 30 minutes.
You don't need to pay the delivery fees this time as an apologize for our mistake and you'll get 10% cash back for your waiting time.
We hope you are satisfied with our services please enjoy your pizza and give us a good rating and Thanks.

In English: What according to you is the difference between good and great customer service? | A good customer service will be present any time and response to clients questions but the service can take lot of time to handle the issue and the problems facing those customers but a great customer service will provide the solutions very easily and in the shortest time and try to handle all present cases and draw the smile and satisfaction on their clients faces also a great customer service try always to follow the technologies and improve the working methods and Technics.

Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job.

D'abord je suis une personne tres motive et j'aime bien communique avec les autres.
Aussi j'ai toujours voulu travailler dans le service apres vente et j'ai un peut de l'experience car j'ai fais de la traduction de l'anglais au francais au cours mon dernier satge.
Je suis un jeune diplome donc je cherche a trouve mon espace dans la vie professionelle et je sais que cette opportunite augmentera mon niveau et mes chances dans le future.
Je suis une personne sociable et cherche toujours a trouver des solutions aux problemes.
Enfin je veux etre une partie de l'equipe des live salesman afin de gagner de l'experience de nouvelle competences.

In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Je suis un jeune diplome,j'ai 24 ans.
Je suis une personne motive,serieuse et intelligente.
J'ai la nationalite tunisienne et je parle trois langue Francais,arabe et anglais avec excellence.
Je suis a la recherche d'un stage a l'inde.
A propos mes etudes, j'ai un diplome de technicien superieur en telecommunication et securite des reseaux aussi j'ai eu cette annee mon diplome de cycle d'ingenieur en informatique.
Je suis entrain d'effectue un stage de developpement mobile a l'inde au sein d'une entreprise nomme channelplay limited a gurgaon.
J'ai fait aussi d'autre stages a la tunisie a orange et telecom.
J'ai une vie associative active car j'ai ete un membre dans plusieurs club comme enactus et aiesec.
J'aime le sport et parmis mes loisir j'adore la cuisine et les jeux video.

In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended.

J'ai ete present dans plusieurs evenements sportive car j'aime le sport et plus precisement le football.
J'ai assiste aussi a plusieurs concert musicale dans different endroit dans la tunisie et l'inde.
Dans les partie de football on chante les music de notre groupe club sfaxien sportive.
Quand notre equipe perd on rentre a nos maison tous faches
On Essaye toujours de supporte notre equipe malgre la perte.

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