Subject: German Test - Harsh Narang
From: Harsh Narang <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 12 Oct 2017 08:37:24 -0400

| | German - Non native speaker - Test for Customer Service

Name | Harsh Narang
Email | [email-masked]
Phone Number | (+91) 9953962146

Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

firstly i will apologize for not being delivered the order yet. and i will offer him one extra pizza so might be he get normal and then i will  tell him might be there has something happened with the delivery boy so that he could not delivered the order on time and then i will tell him wait for few minutes more and order will be delivered soon free of cost and i will say him for next time we will give a discount on a order. so i wonder customer will be satisfied with it

In English: What according to you is the difference between good and great customer service? | according to me i think there is little bit difference between good and great customer service. so good customer service is how can the person provide a good service to  the customer and he just think about it and his work is done but in a great customer service provide a good service also but person will be become great when he will find out the customer is really satisfied or not and give him more and more information  so customer will not have any doubt in there mind. and let mark the sign in his mind so whenever he want to ask anything he just connect with me. so this is makes a good bond with a customer and the customer provider as long as.
Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job. | わたくしはまじめな人なんです　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　わたくしは取引先に最良なサービスをていきょして満足させることができます　　　　　　いしょうけんめいで仕事をします　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　どどんな問題あってもあわてないように問題を解決します　　　　　　　　　　　　　　　　　　私は人々を観察します、そのことは私を仕事にてつだてもらいますそしてこのことは私のプラスの点だとおもいます。

In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

わたくしハルスでございます。ラジャスタンでアルワルというまちにすんでおりましたが、ラジャスタンだいがくからそつぎょうしましたそしてわたくしはjlpt 三級をかんせいしました家族よにんがいます。ははとあにとわたくしです。私はいまどこでもはたらきませんですfresheなんです
どうぞよろしくお願い致します。

In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended. | このようなeventにまだしゅっせきしないんですが、きかいがあればわたしがぜひしゅっせきしたいんです。

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