Subject: German Test - Santosh Rawat
From: Santosh Rawat <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 12 Oct 2017 10:35:28 -0400

| | German - Non native speaker - Test for Customer Service

Name | Santosh Rawat
Email | [email-masked]
Phone Number | (+81) 8055028144
Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | In this situation first thing i am gonna do is i apologies for the inconvenience and without waisting any time i am going to discuss about what action should be taken in this case with my store manager.
In English: What according to you is the difference between good and great customer service? | According to me good customer service is just doing your job in nice and proper way, great customer service is making sure about custumer satisfaction and loving your job and exceeding your customers expectation.

Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job.

私は日本でで色々な仕事をしてきましたので根気強いです、
私はコミュニケーション力があります。
私はいち早くもお客様が求めている事に気づきます。
私はチームワークが大事だと思ってきましたのでこれからの仕事でも活かせると思います。
私は営業力が優れていると思います。

In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

私はラワットサントスと申します。私はインドデヘラードゥン出身です、私はガルワル大学を卒業しています。私は日本語能力試験N2とN5を取得しています。N1取得を目指して、勉強しています。
現在日本で株式会社huaweiに勤めています。

In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended. | 私は先月、ultra music festival に行ってきました。到着すると急に雨が強くなり、みなカッパを着ていました。会場には、日本人だけでなく、海外の方も多くいらっしゃいました。友人と服を揃え、一緒に音楽を楽しむという経験はとても楽しかったです。

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