Subject: German Test - umesh sharma
From: umesh sharma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 13 Oct 2017 03:03:58 -0400

| | German - Non native speaker - Test for Customer Service

Name | umesh sharma
Email | [email-masked]
Phone Number | (201001) 992867511

Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

firstly i will say. in my system your order have confirmed and has sent .
and then  will check about order details . when i check his order have feel wrong the  i will say sorry . give any offer about that his order .

In English: What according to you is the difference between good and great customer service?

we will provide on the time delivery, it is a good service . and om the festival we will provide any offers and discount its great service

Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job.

私は夜に働くと、お客様について色々な事の為にしごとします。
お客様の電話来たら、私は簡単な言葉を使て、話します。
お客様と丁寧で話して、会社のこととか送り物について情報を書きます。
お客様の贈り物はいつ届ける日ですかそれはお客様のメールを送ります。
荷物を届けたら、メールでお礼を送って会社のFEEDBACKを書かせて貰います。

In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | 私は梅酒と申します。ガジャバドに住んでおります。２０歳でございます。モサイという日本語学校で上級を学んでおります。三級を合格しました。自分で二級の準備をしております。ignou 大学ではB.scを学んでおります。私の趣味は音楽を聴くことです。

In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended.

私はモサイの卒業式で日本の歌を歌いました。
世界に一つだけの花という歌を歌いました。
JNUで絆と言うプロガラムに劇をしました。
劇にはソレ映画のダイログをコーピして日本語に翻訳してしました。
お正月では日本人と一緒に外で日本のゲームをしたりとかご飯を食べました。　日本のゲームはだるまさんが転んだというです。

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