Subject: German Test - Gurpreet Singh Dutt
From: Gurpreet Singh Dutt <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 13 Oct 2017 03:18:30 -0400

| | German - Non native speaker - Test for Customer Service

Name | Gurpreet Singh Dutt
Email | [email-masked]
Phone Number | (91) 9313772221
Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I will greet the customer first  with Good Morning or according to the timings of the day,then i will try to reconfirm his/her name or phone number and address to confirm his/her details again and to engage customer in conversation.Will assure him/her that this is a human error mistake but will make sure it will not happen for future orders. Even if with the this assurance customer is not satisfied will try to give him/her priority service and discount if applicable for future and try to make him/her satisfied and then Will greet him again With Thanks & Regards
In English: What according to you is the difference between good and great customer service? | In Hospitality industry its a rule ''customer is always right" As question asked i will say our aim always should be to give Great Customer service to every client and we can give great service only after we understand customer requirement. With Good customer service we can make customer happy but with great customer service we can even sell customer our services or products.

Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job.

Ho sempre Lavorato a Assistenza Clienti.
Ho avuto la esperienza lavorare con l'italiani .
Viaggiando con miei clienti ho capito varie situationi e come resolverli.
Ho lavorato sempre con i clienti base la lingua italiana.
Parlo la linqua italiana che aiuta la mia azienda lavorare bene nei progetti..

In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Mi chaimo Gurpreet Singh Dutt,Sono Sposato,il Mio Religione e(is) Sikhisimo,ho lavorato sempre nel turismo. Spegazione,Interprete,organizzare i viaggi e altre cose.sono Studiato a scaula sud indiana.Sono molto curioso ad imperare le cose.Sbaglio qualche  volta ma (Sbagliando si Impara) quindi ogni volta quando sbaglio cerco di non ripeterla.
In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended. | Durante i miei viaggi con i clienti ho diverto tanto mentre cantando con miei clienti dentro  l'autobus perche cimettevamo quasi tre o  quattro ore per il spostamento da un posto fino altro.Lo sports ,ho avuto la occazione una volta giocare scala 40 con miei clienti dopo la cena.

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