Subject: German Test - Pramd Kumar
From: Pramd Kumar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 13 Oct 2017 03:40:31 -0400

| | German - Non native speaker - Test for Customer Service

Name | Pramd Kumar
Email | [email-masked]
Phone Number | (+91) 9871815177

Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Sorry for kept you waitng sir... We found the cause for your order's late delievery,unfortunately we wrote down your address incorrectly that is why your order being late.
Your order will be deliever in next 15 minutes.We apologize for this inconvenience.For this this inconvenience we giving you 20% discount coupen for your next order.
We are really very Thankful for your patience.

In English: What according to you is the difference between good and great customer service? | According to me great customer service is to make a good relation with customer after provide services.Many companies give services to customers but they never ask the customers reviews. If we use very humble way of talking with the customer and tell him their importance for our company he will think naturally that this company's services are not just good but they also remember the each and evey cutomer's wish.

Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job.

私の話し方はとても優しい
お客様の希望が上手に分かります
謙譲語と敬語が上手です
電話やメルでお客様と上手に話せます
一所懸命に働けます

In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

初めまして。。私はプラモド　クマー　と申します。インドの　ナジャフガル　というところに住んでいたします。デリ大学から B.Com　卒業しました。私は２２歳です。ご家族で９人がいます。４人のがいます。母は主婦ですそして父は実業家です。
アニメを見るのはと漫画を読むのは私の趣味です。音楽を聞くのはと試合をするのがも大好きです。どうぞよろしくおねがいいたします。

In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended. | 先週ジャパンファウンデーションで映画を見ました。その映画は歴史についてでした。たくさん人がいて映画館は人からいっぱいでした。とてもおもしろかった、その映画の俳優がとてもかっこいいでした。毎週ジャパンファウンデーションに映画を見ることにしました。

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