Subject: German Test - AANAND SINGH
From: AANAND SINGH <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 13 Oct 2017 05:31:19 -0400

| | German - Non native speaker - Test for Customer Service

Name | AANAND SINGH
Email | [email-masked]
Phone Number | (91) 8588981067

Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

firstly, i will look into the matter. i will promptly check the details of the matter and inform the customer that because of technical problem your adderess was not accepted by the system. i want to apologise for the difficulties faced. and meanwhile reconfirm the address and will correct it.
i will also offer him a gift card from our side to win the customer.

In English: What according to you is the difference between good and great customer service?

A good customer service is serving a customer with all your efforts. a great customer service also includes meeting all the needs of a customer. a great customer service is when a customer acknowledges your efforts and says, you did a great work.
To deliver a great customer service an executive must me well-versed to process. it is also connected to smart work.

Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job.

ich kann sowohl  Zuhoeren als auch Geduld haben, ferner kann ich mit den Kunden gut assozieren. ich denke, dass man einen Lernverhalten haben. damit er gute Kundendienst bieten. Und ich habe einen Lernverhalten.

ich habe auch mit einer Firma gearbeitet, wo ich meine Faehigkeiten verbessert habe.

In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Ich heisse Aanand singh und bin ich 22 Jahre alt. ich wohne in Model Town. ich wurde in UP geboren aber um gute Krrieremoglichkeiten zu haben bin ich mit meiner schwester nach delhi umgezogen.  ich habe Deutsch am MMB. Ich habe schon bei einer Firma fuer 8 Monaten gearbeitet. Ich mache meinen Abschluss und suche ich eine verlockende Arbeitsstellung um meine fahigkeiten richtig zu benutzen.

In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended.

Letzte Woche war ich bei Kriket Spiel in Delhi. Das war wirklich eine gute Erfahrung. ich konnte mein liebligssporter sehen und einige von ihnen treffen. Es gab auch Cheerleader.
alles war spannend und unterhaltsam. Es gab auch viele Zuschauer, die um das Speil zu sehen kammen. Unsere Manschaft hat das spiel gewonnen. und haben wir zussammen gefeiert.

| |

You can edit this submission and view all your submissions easily.