Subject: German Test - Jorge Boscan
From: Jorge Boscan <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Sun, 15 Oct 2017 15:01:21 -0400

| | Foreign Language - Employment Test - LiveSalesman

Name | Jorge Boscan
Email | [email-masked]
Phone Number | (+57) 3004216457
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Carrera: 110g #72-39, Bogotá, Colombia
In ENGLISH: What according to you is the difference between good and great customer service? | The attention and the understanding that the provider of the services give to you.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Soy muy paciente al tratar con el publico
Trato de entender al cliente
Trato de mantener una conversación fructífera para ambas partes
Trato de mantener un equilibrio entre una atención rápida y eficaz
Me gusta tratar con el publico.

In YOUR LANGUAGE - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Soy unProfecional de la Ingenieria Quimica graduado en Mayo del presente año, he trabajado en ventas de computadoras por lo que poseo experiencia al tratar con el publico en general, conozco herramientas basicas y algunas avansadas en cuanto a manejo de software.
Realice un proceso de pasantias profecionales con una gran empresa de produccion de oxido de Etileno (producto derivado del petroleo) en el cual me encargaba de la logistica de la toma de muestras del area de servicios de la planta.

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