Subject: German Test - KANYINDA KABEYA
From: KANYINDA KABEYA <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 16 Oct 2017 02:18:12 -0400

| | German - Non native speaker - Test for Customer Service

Name | KANYINDA KABEYA
Email | [email-masked]
Phone Number | (+91) 9560807882

Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

I will making him understand that he can't worry for this order I'm trying to make it fast for him and i will ask him in a good manner :
excuse me sir can you repeat your order please  after repeating i will say sorry for this inconvenient you will get your order within 5 min.

In English: What according to you is the difference between good and great customer service?

a good customer service is when you sell a product to a customer and he's happy and can give u 3 star and a good feedback.

but a great customer service is when a customer is satisfy with a product
satisfy with a way i got the product it can be before the expecting time and in a good conduction and i can suggest you more customers.

Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job. | la premiere de chose j'ai l'art de convaincre donc je peux amener un client qui ne voulait pas acheter un produit a l'achete en procedant a des methodes differentes comme lui montre le bien fait du produit , le pourquoi il doit s'en procurer et en quoi ce produit la est meilleur que d'autre produit sur le marche .

In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

je suis TRESOR KANYINDA KABEYA  nee en republique democratique du congo precisement a likasi chef lieu de la province du katanga a l'epoque devenue Haut katanga maintenant, un certain 24/02/1992 je suis fils de Messieur KABEYA NTITA ANACLET .
je fais mes etudes universitaires en inde a faridabad au college  jb knowledge park  je passe 3 annee labas en bachelor computer application depuis 2014 jusqu'en 2017.
je fait des stages professionelle dans 2 banques au pays pendant les vaccances .

In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended. | je me rappelle encore tres bien de mon tout premier concert que j'ai assiste a l'occassion de l'ouverture du sommet de la francophonie . c'etait fantastique javais jamais autant vu du monde entrin de chanter, danser , crier comme si la vie s'arreter pour eux cee jour la .

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