Subject: German Test - Juan Pepicano
From: Juan Pepicano <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 16 Oct 2017 13:42:57 -0400

| | Foreign Language - Employment Test - LiveSalesman

Name | Juan Pepicano
Email | [email-masked]
Phone Number | (57) 3192020607
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First, i will take responsability for my mistake, I would apologize for the inconvenience, and as it was my mistake, i will offer him to personally follow his order, and in addition to it,i will give him something as a compesation if available.
In ENGLISH: What according to you is the difference between good and great customer service? | The main difference is when you do what is expected, and when you give more than is expected, when you delivere a great costumer service, you exceed the expectations and in that way the customer will remember the service received, giving the extra mile will definitively make a difference and will add an extra value in the customer experience

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

-Me gusta trabajar en equipo
-Estoy dispuesto a aprender y conocer nuevas personas
-soy una persona responsable y dispuesta a asumir nuevos retos
-me gusta ser excelente en las cosas que hago, ademas de ser muy comprometido
-estoy dispuesto a aportar toda mi energía y conocimientos para alcanzar las metas planteadas

In YOUR LANGUAGE - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Tengo 3 años de experiencia en servicio al cliente y dos años de experiencia en venta cruzada, curse 5 semestres de ingenieria industrial el cual esta aplazado temporalmente, soy tecnico en educacion bilingüe, y adicional soy tecnico en auxiliar contable, he vivido en Colombia y en Brasil

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