Subject: German Test - TIAGO GHIRALDELLO
From: TIAGO GHIRALDELLO <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 16 Oct 2017 14:32:36 -0400

| | Foreign Language - Employment Test - LiveSalesman

Name | TIAGO GHIRALDELLO
Email | [email-masked]
Phone Number | (11) 943297272

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

sir, unfortunately there was a technical problem where the system crossed your address information with another customer and your request was sent to another address.
I apologize for the inconvenience and would like to be resending your request as a courtesy due to the incident.

In ENGLISH: What according to you is the difference between good and great customer service? | The good service is one that meets the expectations of the consumer and the excellent service exceeds all expectations of the consumer.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Sou formado em turismo e hospitalidade, neste curso aprendi muito sobre atendimento e gestão de pessoas.
Atuei em 6 hotéis como recepcionista e auditor noturno, onde sempre atuei com atendimento ao público, realizando também serviços de concierge, onde realizei diversos serviços aos clientes, como compra de ingressos para shows, esportes, eventos, etc.
Realizei diversos cursos e treinamentos focados ao atendimento ao cliente.
Sou educadora, polido, gentil, bem humorado, ágil, dinâmico, pró ativo e estou disposto a enfrentar novos desafios.
Aprendo fácil, sou auto didata, gosto de desafios, sei cumprir metas e prazos.

In YOUR LANGUAGE - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Sou técnico em turismo e hospitalidade, falo inglês fluentemente e espanhol bom, atuei em 6 hotéis de grande porte como recepcionista e auditor, onde também era concierge, sempre atuando com atendimento ao público.
Atuei em outras áreas onde também lidava com público, já fui vendedor na Philip Morris, atuei como micro empreendedor no ramo de serviços.

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