Subject: German Test - saransh vijay
From: saransh vijay <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 17 Oct 2017 04:37:32 -0400

| | German - Non native speaker - Test for Customer Service

Name | saransh vijay
Email | [email-masked]
Phone Number | (110027) 9953287087

Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

In this situation first of all i say sorry for inconvienience from our pizza hut and than check
what happened on the delivery than i apologise for another mistake i do which is the address i incorrectly entered in record board. afterwards i will say please give me another 15 minutes more soon your pizza will be delivered on your address and there is no another chance i will give for complaint .Sorry for the inconvienience you have faced from our company next time surely it will not happened again. Thank you sir for call us again.

In English: What according to you is the difference between good and great customer service?

Good and Great are equivalent to each other. In my point of view good service are those in which the customer is recieve all solutions of problems the customer have faced during that day and other hand the great service are those in which service is treated like family to the customer and help them like family the customer is feel free to interact with customer service that the problem he faced.

Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job.

私のためにいいチャンスです。
私はあのチャンスを残っていない。
私はあの会社のために頑張ります。
私は英語から日本語に話すことができます。私は仕事のとき働きます．仕事を終わった前に休みません。
ここで私は文句のチャンスはない。

In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

私はサランと申します。私は二十一歳です。私は最近デリ大学から最終の試験を受けました。私は今試験の結果を待っています。家族は私と一緒さん人がありますお父さんは仕事に働きますお母さんは主婦ですさらに弟もあります今ip大学の学校です。私は今新入社員社員です。
よろしくお願いします

In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended.

私はジャパンフォウンダに日本語の関係映画を見ました。
あの映画は女の自分の関係映画です。
映画は古いでもおもしろかった。
あの日に日本人もある。
日本人と一緒話します楽しかった。

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