Subject: German Test - ousmane kaltamba
From: ousmane kaltamba <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 24 Oct 2017 09:01:27 -0400

| | German - Non native speaker - Test for Customer Service

Name | ousmane kaltamba
Email | [email-masked]
Phone Number | (+91) 9958878706
Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I would try to give him the most attention he needs, first by listening to his request. While keeping him on the phone, i will ask if there is an other order similar to the one of the costumer but in silence. Than we will send him the delivery as fast as possible and i will let him know that he has extra cheese on his pizza. That's a gift of the company just to make the costumer enjoy his pizza and order more from us PIZZA HUT.
In English: What according to you is the difference between good and great customer service? | According to me all the customers in the world are people who like to be given all the attention they need when they enter a shop or call a company for a request. A good customer can be the one who is regular to buy at least one or two articles per month. A great customer is the one who you connect with by email, phone calls, or even by sms to announce him the discounts or the arrival or new articles kindly without being rude. That will make him feel more comfortable and will push him to come again and spend his cash in your shop or company.
Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job. | La communication est une chose que j'aime bien. Donc une fois avec le client je saurais comment engager la coversation avec lui pour ensuite lui  demander comment puis je l'aider. Je suis une personne patiente qui sais ecouter les clients. je suis du genre a trouver des solutions aux problemes.
In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | je suis nee en Guinee conackry mais j'ai fais mes etudes scolaires au senegal.En 2010 je suis aller en Turquie pour des cours d'anglais. je parle  proprement francais et anglais. je me debrouille pas mal en espagnol et en turque.
In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended. | j'ai assiste a de differents seminaires au senegal, en guinnee et en turquie. Aussi a plein d'evenements sportifs. J'ai aussi particer a un concour citizen match en direct a la tele ou je suis sorti 3em. beaucoup d'autres evenements que j'ai assister mais le temps ne me permet pas de tous les relates.

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