Subject: German Test - SHWETA TAYAL
From: SHWETA TAYAL <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 25 Oct 2017 03:34:01 -0400

| | German - Non native speaker - Test for Customer Service

Name | SHWETA TAYAL
Email | [email-masked]
Phone Number | (+91-) 9810781419
Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Firstly,I will oppolise him for the inconvenience.Then i will tell him to wait and we will report you shortly after that i will call the pizza deliver boy and tell him the correct address.Then I will call the customer back and again appolises him for the inconvenience then because of the inconvenience and due to my mistake i will offer him a pizza at 50%discount so that company reputation don't goes down because of my silly mistake and i will try not to repeat this mistake in near future.
In English: What according to you is the difference between good and great customer service? | According to me good customer service is to provide facilities to the customer on time .But great customer service is to provide facilities to the customer according to the need of the market and customer because we know the needs of the customer we can satisfy the customer in an appropriate manner.

Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job.

１．わたしはまじめとしんせつなひとなんです。
２．なにかもんだいのばあいはわたしはあわってないようにおちってかいけつおすることができます。
３．時間おまもるひとなんでございます。
４．わたしはいしょうけんめいでしごとおすることとおもいます。
５．どんなじょうたいがあって、わたしはあきらめない。

In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

わたくしはShwetaでございます。
DelhiでLAXMI NAGARにすんでおります。家族に３にんがおります。ははとあねとわたしでございます。
２０１７ねんにDELHIだいがくから卒業しました。いたしました。それにさいきんMOSAIで日本語を勉強しております。JLPTN4も合格しました。どぞよろしくおねがいいたします。。。。。。

In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended.

私は絆と言うフェアに参加しました。
絆と言うフェアのいみは日本の文化のフェアでございます。
絆にシプのロルおいたしました。
そのけいけんはとてもたのしかったです。
機会があれば私は１回も参加したいです
以上です
ありがとうございます

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