Subject: German Test - Daniel Lupini Ndala
From: Daniel Lupini Ndala <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 26 Oct 2017 06:41:27 -0400

| | German - Non native speaker - Test for Customer Service

Name | Daniel Lupini Ndala
Email | [email-masked]
Phone Number | (+91) 7042425893

Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

the first thing I have to apologize to the customer about disappointment, and politely to ask him to confirm all informations we took befor from him, for example, name, address, contact number and the order,
to suggests to him, politely to be patient, and if he can have the kindness to give us 30 minutes more the time for us to solve that disappointment.

In English: What according to you is the difference between good and great customer service?

the good customer is the customer who is conduct which is to be preferred and prescribed by the service
and the great customer is the customer who's substantial, eminence, considerable by the service

Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job.

la premiere des choses, c'est d'abord la langue
je suis ne dans un pays francophone, d'ou depuis la maison que nous parlons deja la langue francaise
donc la seul la ngue ou je me sent trop alaise quand je m'exprime, ou quant je suis en pleine conversation avec des gents.
Et les plus grande des choses c'est que je suis ponctuel, je respect mes autorites, je respect les lois etablie dans la societe dont je solicite a integre.

In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

1-Informations personnel

je m'appel daniel lupini ndala
suis ne en republique democratique du congo le 23 decembre 1988

2- Etudes faite

* 2008 Baccalaureat a l'ecole MBWETETE avec 65% en mathematique et physique
* Finaliste en ingenerie civil a Noida international University

3- Mon Experience Proffesionel

* 2008 jusqu'en 2012, Chef de chantier sur le troncon kenge ville- kenge ville aerodrome/ R.D. Congo

* 04 Mai 2017 jusqu'au 22 septembre 2017, consultant a Vcare call center

In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended.

une fois j'etais a l'une des organisation appelee Fespam qui se fait au Congo Brazza ville, c'etait en 2005
alor cet evement qui invite plusieurs stars reconnue dans le monde pour prester.
En 2005 y'avait des stars comme Princess lover la star du zouk, werrason la star congolaise de la rumba, Booba la star du rap Francais, singular et plein d'autres.
Alor cette annee la, pour la premiere fois une star americaine au nom de snoop dogg devait aussi couvrir l'evenement. a notre apres la chaleureuse prestation de la star congolaise Werrason et son groupe, Snoop dogg devait couvrir l'evenement, a notre grande surprise, la star n'etait pas present et il avait fait un message en video en disant qu'il etait desole de n'est pas etre present, juste par ce qu'il etait  malade et c'etait une desolation pour la majorite des personne presente. c'est parmis des evement marquante de ma vie vu que j'etait encore adolescent

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