Subject: German Test - NATHAN MBWATA
From: NATHAN MBWATA <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 26 Oct 2017 06:59:08 -0400

| | German - Non native speaker - Test for Customer Service

Name | NATHAN MBWATA
Email | [email-masked]
Phone Number | (91) 9871834315

Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Analyzing this statement, we  figure out there is a problem of mistake in a right address order, however we have to handle the case with a high consideration in regard to keep the customer trust and interest for the benefit of our services that we provide. In fact of handling the issue in urgent way, we have to put more care in this order first of all modifying the correct address and to excuse for the inconvenience of the wrongly address and to assist more the customer over the conversation that his order will be delivered in shortest time, in despite of delay, we have to manage along with our delivery man as soon as possible the order to be reached early first for this concerned.

bringing towards our products and services, should be such a great considerable  way for the benefits and achievement of the organisational goals.
In this regard the customer care of the firm is the concerned department in which the problem will be transferred along  with the customer number that they may assist more the customer and to solve the issue and to take in consideration the complaint so that, they may ask for any suggestions as feedback for the improvement of work upon the organisation for the better achievement of the organisational goals, or if any advice for the services to be provided to the customer then to thank him/her  for calling.

In English: What according to you is the difference between good and great customer service?

from the above question,
the good customer service is that customer service in which assist the customer and get a minimum feedback in which the problem has been solved however the great customer service is such in high feedback received from the  customer  that the problem has been solved very well.

Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job.

tenant compte de cette question qui nous est posee:  Je suis licencie en management  international ayant fini mon programme de BBA et avoir eu certaines experiences des differentes autres entreprises, qui ne cesse de me donner des differentes opportunites de m'exercer depuis mes trois ans de curcis universitaire, d'ou je cite ci-apres:

- avoir ete enfant reporter a l'unicef
- avoir  travaille a l'assistance technique
- avoir travaille comme consultant, expert en francais dans une organisation
sont mes atous qui par mes qualites me distinguera dans cette demande de poste au sein de votre netreprise
je suis apte et facile a m'adapter de toute sorte de nature du travail, avoir la facilete dans la communication sur la langue Francaise tout comme Anglaise et de l'entregent du leadership, participatif et suggerant des bonnes idees.

In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

par details je me presente:

Nom: MBWATA
post-nom: CONSTANT
pre nom: NATHAN

date de naissance le 30/05/1994 a bandundu ville/RDC
Etat civil:  celibataire
nationalite:  congolaise/RDC
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Etudes faites

primaire: 1999-2005   (ep: BASOKO) RDC congo
secondaire: 2006-2012  ( college KIVUVU) RDC congo
universite: 2014-2017 (MDU Rhotak University) INDIA

connaissances suplementaire

- MIS (management information system) word, excel, powerpoint, access, data base management/ Aptech center
- Oracle programme
- enfant reporter Unicef /RDC congo
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Experience acquises

- avoir ete enfant reporter a l'unicef
- avoir  travaille a l'assistance technique
- avoir travaille comme consultant, expert en francais dans une organisation

langue parlees

-Francais: langue maternelle
-Anglais: excellent
-Lingala: dialette
-kikongo: dialette

temps libre

- lire des livres
- suivre les cours en lignes sur youtube
- jouer au jeux

In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended.

par rapport aux activites culturelles, ayant participe aux sports et divers danses ayant obtenu:

- la premiere place de solo danse( competition universitaire a faridabad)
- au sport football d'une equipe de classe
- obetenu un certificat au concours de la dissertation a l'universite de mana rachna
- course au jeu d'atletisme au sein du college de jb knowledge part/ Faridabad Inde
- ayant participe a la presentation de fashion show univesitaire

Merci de votre attention,  je m'engage a prononcer les informations ci-apres fournis sont vrai de ma personalite

veuillez aggreer mes expressions distinguees de cette demande. Esperant d'une suite favorable.

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