Subject: German Test - gilbrinne zola
From: gilbrinne zola <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 26 Oct 2017 07:03:50 -0400

| | German - Non native speaker - Test for Customer Service

Name | gilbrinne zola
Email | [email-masked]
Phone Number | (110014) +918448759206

Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

i have to apologise first and after that i have to confirm the complete adress to promise him that i we will do our best to reache him place as soon as possible .
after that call  i will contact the delivery guy to confirm the adress .if the first adress it's near by i will inform him to go . but if it's so fare i will change directely the plan . re-order in rush and give to another delevery guy  .

In English: What according to you is the difference between good and great customer service? | good customer service it's means  do the rignt job satisfie the customer but great customer service means do the excellente job the customer are happy  also .

Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job.

un bon cadidat c'est premierement quelqu'un qui a un bagage intellectuel, quelqu'un qui a la mabilite de bien parle, tres  facile a communique , tres alaise a sa langue et pret a convaincre un client . avoir la maitrise c'est la plus grande de chose quelque soit le probleme .
tu peut bien avoir le  tout sur papier mais si tu n'a pas la confiance en soit ou a ton travail ,ce que tu veut vraiment faire, ca vaut rien . si  tu ne pas capable de convaincre un client ou de gagne un marche ca vaut rien aussi.
bref la competence est la plus grande de chose chez un cadidat , l'amour du travail menne a une reussite, cet envie de travaille, la competence , l'intelectualisme donne la plus grande reussite.

In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

je suis gilbrinne zola moke ma langue maternelle est le francais . je parle aussi l'anglais , lingala et kikongo
diplome en math-physique et licencie en business adminisrative maintenant je suis entrain de me specialise sur les resources humaines . je suis celibataire .
mon premier experience .je travaille comme etant agent de  marketing a une associaton appele dandundu ya beto a mon pays la republique democratique du congo et deuxiement a vcare call center comme consultente pendant 11 mois. maintenant suis ici a la recherche d'un nouveau boulot.

In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended.

concernant une histoire serieusement il y a rien a raconte ... ca c'etait dans un film qe je regarde la fois passe. 4 petits garcon raconte des histoires fou pour rire et un parmis eux etait un peut plus age , il disait aux autre de raconte leur histoires et que lui sera le dernier .
quand son tour est  arrive hellas!! il s'eleve pour dire  eh ben !! ecoute concernant une histoire serieurement il y a rien a raconte. tout le monde se monque de lui comme s'il y avait quelque chose de si etrange donc sa commedie etait plus que celle des autres.   merci

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