Subject: German Test - bokeka boketshu
From: bokeka boketshu <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 26 Oct 2017 09:38:06 -0400

| | German - Non native speaker - Test for Customer Service

Name | bokeka boketshu
Email | [email-masked]
Phone Number | (+91) 9821923609
Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | sorry for this inconvenience, i'm checking it again, may you confirm your address again. is there anything else i can help you. thank you so much for buying our service please check your phone/ mail a confirmation has already been sent.
In English: What according to you is the difference between good and great customer service? | a good customer  is the one who buy our service but for the feedback he or she is not showing the  interest to fill the form only if we ask him/her. but a great customer is the one who buy our service/product and loves  to show is interest to fill the feedback form, also helps  the company by referring the company service or product to someone else.
Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job. | je suis un bon candidat car le service client demande une personne qui a de la volonte, la patience,l'amour du service.  j'ai travaillé sur ca , et certain client devient aggressif lorsqu'ils n ont pas ete satisfait du service . et moi je sais des formules des politesses pour calmer les differentes tensions venant du client. ne jamais insulter ce dernier meme si celui qui t insulte au premier, ne jamais donne une fausse promesse,....
In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | je suis licencie en relations internationales. je suis congolais. j ai un diplome approfondie en getion des ventes.
In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended. | etant que musicien  car a part le travail j'aime aussi la musique. j'ai assiste au concert de AKON en france et aussi j ai livre un concert en palyback a saket mall, l'annee derniere.  concernant le sport, je suis plus interesse au foot ball ,et le dernier match que j ai assiste c etait en france aussi lors du match paris saint germain contre barcelone.

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