Subject: German Test - Diana Guzmán
From: Diana Guzmán <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 27 Oct 2017 22:47:37 -0400

| | Foreign Language - Employment Test - LiveSalesman

Name | Diana Guzmán
Email | [email-masked]
Phone Number | (57) 3133837455
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Oh sir I definitely apologize for the inconvenience, so in order to provide you the best customer service experience and I will be delivering a small size pizza in addition with your order, otherwise you will have 50% discount in the next order.
In ENGLISH: What according to you is the difference between good and great customer service? | Good customer service is what customers expect from the company and great customer service is going above and beyond customer expectations.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

• Mis compañeros me consideran una persona responsable en todo lo que hago.
• Mis amigos me dicen que soy muy puntual.
• He notado que me disfruto mucho viajar y conocer otras culturas para crecimiento personal.
• Poseo capacidad de desarrollo de ideas e innovación.
• Cuento con las capacidades y estudios necesarios para cumplir a cabalidad con las tareas asignadas

In YOUR LANGUAGE - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Soy administradora turística y hotelera, con alta experiencia en servicio al cliente, dominio del idioma inglés, con capacidad analítica, conocimientos de las nuevas tecnologías y habilidades para transmitir información de forma eficaz y comunicar opiniones con seguridad, confianza y convicción; presta al constante aprendizaje. Algunos de mis pasatiempos son la fotografia, practicar deportes extremos, también disfruto mucho de la gastronomía.

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