Subject: German Test - Suelen Dias da Cunha
From: Suelen Dias da Cunha <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 28 Oct 2017 15:33:05 -0400

| | Foreign Language - Employment Test - LiveSalesman

Name | Suelen Dias da Cunha
Email | [email-masked]
Phone Number | (+551141653185) +5511997885240

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

I am terribly sorry, dear customer.

We made a mistake in your address and the order. We are really sorry and would like to know if you would like as to send your order again or cancel it. We will give you a discount because of the inconvenience.

Again sorry for the disturbing, we will make sure this doesn't happen again.

In ENGLISH: What according to you is the difference between good and great customer service?

A good service are able to resolve the problem even if it take some time. Simply resolving the customer concern in a nice and proper way.

A great service makes the customer totally satisfied, a 100% quality service. One the reach beyond the customer's expectation

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Estou buscando expandir meus horizontes e enfrentar novos desafios.

Não fujo de obstáculos, eu os enfrento e supero. Só assim você cresce e se desenvolve.

Já trabalhei com atendimento ao público e tenho confiança nas minhas habilidades.

Tenho total flexibilidade e capacidade de adaptação.

Sou rápida e proativa.

In YOUR LANGUAGE - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Tenho 26 anos. Em Abril de 2016 vivi por 3 meses em Seoul na Coréia do Sul. Foi uma experiência marcante na minha vida. Quero repetir essa experiencia em outros países.

Sou formada em Produção Multimídia e trabalho com Design Gráfico e Fotografia. Trabalhei com atendimento ao público por 2 anos, nesse período trabalhei com voluntários da Alemã e crianças.

Quero conhecer outros países ao mesmo tempo que trabalho e assim possa construir minhas habilidade e dar suporte à minha família.

Agradeço desde já a oportunidade.

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