Subject: German Test - Priya Gupta
From: Priya Gupta <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 31 Oct 2017 04:07:18 -0400

| | German - Non native speaker - Test for Customer Service

Name | Priya Gupta
Email | [email-masked]
Phone Number | (9871041061) 8447637244
Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Firstly i say sorry to the customer for entered his address incorrectly.than i will ask for the right answer to the customer.after that i will call to the delivery boy to correct that customer address.and ask him to deliver his order on time.

In English: What according to you is the difference between good and great customer service?

According to me a good customer service and great customer both are same. one who understand all the queries of their customer.
who has willing to solve the problems of their customer.
who has good communication skills.
who has ability to deal with the customer.

Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job.

fur mich kunden service job spielt sehr wichtige role.
man soll gut sprechen skills.
man soll gut verstandnig mit ihre kunden.
man soll alle verstehen ,was ihre kunden sagen.
man soll hoflich und nett ist.

In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Ich bin Priya gupta und ich bin 22 jahre alt.
Im moment wohne ich in noida.
Ich lerne deutsch an der "MAX MULLAR BHAVAN".
Ich habe B.com(hons) gemacht von der "DELHI UNIVERSITY".
Ich arbeite noch nicht.
Hindi ist mein mutter sprache und ich kann auch englisch und deutsch sprechen.
mein hobbys sind musik horen und filme sehen.

In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended.

Ich mag musik sehr und hore ich jeden tag.
ich personliche habe keine erfahrung mit musik event.
aber ich habe gehort uber musik event.
In musik event man genisset sehr.
und viele leute besuchen musik konzert um ihre stress ab zu bauen.

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