Subject: German Test - Rodrique Kazamba
From: Rodrique Kazamba <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 1 Nov 2017 02:57:55 -0400

| | German - Non native speaker - Test for Customer Service

Name | Rodrique Kazamba
Email | [email-masked]
Phone Number | (+919971213327) +919971213327
Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Ask  apologize the client to be patient, be responsible of your action and keep her or she on the phone till the packet reach near the customer house and call after to make sure everything is fine because a customer satisfied equal to good business.
In English: What according to you is the difference between good and great customer service? | the good customer service make sure to provide customer of services on time and safe but the great customer service learn what are the customer need and what ways to use in order to make better their services in term of  speed,efficiency and reliability for client satisfaction in order to keep the brand reputation or the company reputation

Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job.

because I always want to work for a start up and companies that are vision driven and second reason because for the last two years I have been working with people it was challenging but it helped me to grow confident and determined. Finally I look forward to make LivesSalesman my next family.

parceque je toujours voulu travaille pour les entreprise qui font affair avec des clients bien que je suis pas de la domaine des affaires ou business. j'aime travaille pour les entreprises qui traitent avec les clients bien que parfois sa peut avoir des defis mais je suis pres a releve les defis dans confiance et la determination. et je tiens a travaille pour LIveSalesman parceque je suis determine.

In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

mon nom est Rodrique Kazamba bilolo je suis ne dans une famille de sept enfants dont moi je suis le quatrieme, la republique democratique du congo est mon pays de naissance et la ou je fais tout mes etudes primaire, secondaire et c'est la aussi que je eu mon diplome en biologie chimie. et parlant des etudes universitaire, que je suis entrain de faire en informatique specifiquement dans l'informatique de reseaux
et je suis en derniere annee.pourcequi concerne ma vie professionelle actuellement je travail pour l'association des etudiants africain en inde ou je suis charge du sociale et de bien-etre de tout les etudiants aricain.

In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended.

j'ai participe a un concert d'un de plus grand musicien de la musique chretienne de mon pays.
le parking du grand hotel de kinshasa etait remplis des gens venus de toute les communes de kinshasa.
j'etais dehors avec les amis avant que le concert commence mais deja le bruits de la musique se faisais entendre dehors.les femmes,les hommes et les enfants etaient dans le parking ou tout le monde etaient reunis chantant  d'une seule voix les melodies de la nouvelle album de pasteur Athoms mbuma.

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