Subject: German Test - Swati Chauhan
From: Swati Chauhan <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 3 Nov 2017 04:48:54 -0400

| | German - Non native speaker - Test for Customer Service

Name | Swati Chauhan
Email | [email-masked]
Phone Number | (0091) 9971280851
Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First of all i apologize for the mistake and explain the situation to the customer. I give proper explanation to the customer stating the mistake. i will try to make the customer calm so that the problem can be solve as soon as possible. Also i will assure the customer that the mistake can be solved and they will get their order within next 25-30 minutes. I will also give them a 50%discount coupon for their next order. I will try to solve the problem all my myself without involving different persons by this way the customer remains calm.
In English: What according to you is the difference between good and great customer service? | In great customer service a company provides a secure and safe experience to its customers so that they remain a loyal customer of the company. Whereas a good customer service seeks to provide its customer the service only. A great customer service always involves around its customers, not only through a great service. A great company service is a service through which its customers are satisfied. A great customer service will come up with new ideas and innovations so that their customers are always happy and satisfied.

Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job.

Ich denke, dass ich alle Fahigkeit und Qualifikation habe, die ein stelle wie kundendiest mochte.
Ich bin fleissig, multitasking und positive.
Trotz schweriger situationen bleibe ich positive und ruhig.
Ich habe interpersonal kommunikation fahigkeit , damit ich mit kunden gut assossieren kann.
Ich bin sehr punktual.

In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Ich bin 25 Jahre alt. Ich bin eine Absolventin der BBA. Ich habe gerade meine B2 prufung geschrieben.
In meiner Schule habe ich die Gelegenheit eine Fremdsprache zu lernen. Also bis 10klasse habe ich deutsch gelernt. Als ich meine college abgeschlossen habe, habe ich ein Entschiedung getroffen, dass ich die sprache weiter lernen soll. Ausserdem arbeite ich zurzeit als teizeitig deutschlehrerin in einer college.

In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended.

letzte woche bin ich in einer veranstaltung gegangen. Das heisst "Noida Literature festival". Der fest dauert 2 tage. ich habe die beide tage teilgenommen. An der ersten tag habe ich viel interessant leute getroffen. ausserdem gab es viel spielmoglichkeiten, in dem ich auch teilgenommen habe. Obwohl habe ich keine Preize gewonnen, war ich nicht taurig. Da gab es viel leckeres essen spezialitate, die ich auch probiert habe.
An der zweiten tage gab es ein aussergewonlichen abend. Am abend hatte der fest ein Sufi night. An den gleichen tag habe ich die miesten genossen. Ich bin mit meiner Schwester gegangen. Nicht nur das Spiel und essen, sondern auch habe ich einige buch gelesen. Ich habe viel spass gemacht.

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