Subject: German Test - ksosi prince
From: ksosi prince <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 3 Nov 2017 05:18:14 -0400

| | German - Non native speaker - Test for Customer Service

Name | ksosi prince
Email | [email-masked]
Phone Number | (+91) 8377929828
Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | first think is to bring down the cusromer by apologies and to explained the customer that we face a issues by writing the address and asking him again to conform his address and promiss him that he will get is order in the next time coming
In English: What according to you is the difference between good and great customer service? | in customer service the objective is one satisfaction of the customer . so am going to say that there no difference between good and great customer service. because both of them working for the satisfaction of  a customer
Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job. | les experiences que j'ai acquis dans les entreprises precedents comme Tech live connect (support technique) me premettra de bien comprendre les clients pour lui fournire un bon service, j'ai la patience , je sais comment communique avec les gens , j'ai aussi la facilite de   resoudre les poblemes , et avec l'humour que j'ai , je sais que j'arriverai a etre excellent dans ce travaille.

In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

prince ksosi je suis un congolais , je vis en inde ( new delhi) depuis prece que 5 ans je viens d'une famille chretiene , de cinq enfants auquel je suis l'aine , j'ai deux soeur et deux freres
je vais me etudes secondaire au congo je suis diplome en Math-physique en 2011 apres je suis venu en inde, j'ai fini mes etudes universitaire en Bachlor Business Administraction
j'ai travaille avec des companies telle que EXEVO comme un analyste de recherche mon travailler etait de contacte des entreprises pour des etudes commercial  et pendant 2 ans avec TLC ( tech live connect ) comme un superviseur mon travaille etait de s'asure que les clients et satisfait de la reparation de son ordinaire .

In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended. | j'etais dans un concert de musique au congo s'etait bien passe jusque avant les concert j'avais totallement du mal a avoir les billet d'entre parce que au congo on achete pas les billet sur internet nous devons aller dans des shop et il y avais beaucoup du monde donc c'etait pas facile parce que s'etait un concert de BOOBA un rapeur francais

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