Subject: German Test - tshibanda ngoma
From: tshibanda ngoma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 3 Nov 2017 05:53:21 -0400

| | German - Non native speaker - Test for Customer Service

Name | tshibanda ngoma
Email | [email-masked]
Phone Number | (+91) 7042058050

Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

i will ask the customer to confirm his delivery address, once the delivery address is confirm,i will reassure the customer that i will receive the order on time

In English: What according to you is the difference between good and great customer service? | there's no  differnce conceptualy the main difference between providing and delivering is that in the forme barly your probably keeping your customer satisfy and while in the latter, your not keeping them satisfy your also keeping them loyal.

Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job.

Avoir la competence de communication efficace et negociation
Avoir une bonne presentation
Avoir la connaissance sur les produit ou services que vous avez propose
surporte la bonne ou mauvaise attitude du client
Avoir la competence de capte le client

In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

je m'appelle Tshibanda ngoma yannick, j'ai 28 ans, je suis celibataire, je suis originaire de la republique democratiquye du congo. j'ai toujour eu une passion en informatique une fois le bac en poche j'ai decide m'oriente  dans une universite d'ingenieur  plus precisement a new delhi, kuvempu universite sur la quelle j'ai suivi un cursus d'informatique de cinq ans, j'ai travailler au sein de l'entreprise alwaysonvancation en tant qu'un employe saler exsecutif c'est par la que j'ai decouvert le metie que j'exercise aujourdui.
apres deux ans dans cette societe, j'ai ete recrute par la societe techlive connect en tant qu'un support customer pendant trois ans. Apres quelques annees au sein de la societe techlive connect, je souhaiterais porte ma contribution dans votre societe qui presente de meme  perspectives que la societe actuelle.

In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended.

Une competition tres excitante dont je me souvient c'etait un match de cricket j'ai regarde il ya quelque annees. c'etait un match de cricket d'une journee entre deux puissante equipe de cricket  l'inde et l'australie.
le match etait a eden gardien cricket ground a kolkata et j'ai regarde tout le match et j'ai beaucoup apprecie.

| |

You can edit this submission and view all your submissions easily.