Subject: German Test - Bruno Bezerra
From: Bruno Bezerra <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 3 Nov 2017 14:48:33 -0400

| | Foreign Language - Employment Test - LiveSalesman

Name | Bruno Bezerra
Email | [email-masked]
Phone Number | (+5511) 980590558
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I would inform the customer his order is already on its way to be delivered to him and, also, explain to him his order was released to be delivered together with others orders from the same region and our system has calculated the average time of 30 minutes and accordingly to our rout check on max 15 minutes more his order will be delivered.

In ENGLISH: What according to you is the difference between good and great customer service?

A good customer service is the one you solve the customer's problem in a fast and clear way.
A great customer service is when you can connect yourself with your customer, create an empathy with your customer, give him the needed attention as a person not only as a customer.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

- Experiência em suporte a usuários.
- Experiência em lidar com pessoas de diferentes países e regiões.
- Facilidade em comunicação escrita e falada em 3 diferentes idiomas.
- Auto didata.
- Conhecimento em processos

In YOUR LANGUAGE - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Personal
- Ja residi em 5 países diferentes em visitei outros 18 países.

Educational
- Ensino Medio (high school) - concluido
- Ensino Tecnico em Ciencia da Computação - Concuido
- Project Manager (Hp) - Concluido
- Software Engineering - On hold.

Professional

Freelance tradutor Espanhol/Inglês/Português
Hp Brazil - Analista de Processos e Sistemas.
Tam Airlines - Agente de Aeroporto e atendimento ao cliente.

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