Subject: German Test - Seema Jain
From: Seema Jain <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 4 Nov 2017 05:05:03 -0400

| | German - Non native speaker - Test for Customer Service

Name | Seema Jain
Email | [email-masked]
Phone Number | (110096) 9999329761

Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

I would say"Mr A we are very sorry but there has been an error on our part as we made a mistake in tkaing down your address.

To show our commitment that we believe that the customer is always right- we wil be delivering your pizza free of cost..or incase you have already paid online for  the pizza then we can add another pizza or a desert of your choice. THis time we will make sure that it reaches you in 15 minutes.

"Hope you are satisfied Mr.A.." So what would it be which pizza or desert , Sir.??"

In English: What according to you is the difference between good and great customer service?

Great customer service is when you go out of your way from being an owner to please the customer.

In fact it is when you put yourself in the customer's place and start thinking and acting as to what he would like the most  in a particular situation.

when there is a mistake, that is the time when you need to apply this principle and win the customers trust otherwise most of the ordinary solutions are good customer service.

Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job.

j'avais l'maturite de comprends les difficulties des l'autres.

Je suis tres patient.

J'aime travailler avec les personnes d'autres regions et les etrangers.

je suis capable de donner les solutions acceptable des difficulties.

In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Je m'appelle Seema Jain. Je suis indienne mais j'ai habite dans beaucoup des pays  grace a mon pere qui etait un employee dans l'ambasade de l'Inde.  Je habite pour 3 annnes en Senegal quand j'etait petite et j'etudais la francaise.

Apres j'etudie francais dans Allaince Francasie de Bangkok et aussi en Delhi. J'ai  reussir le DELF B1 et passe le partie A&B de B2 a l'Alliance.
Depuis  6 annes j 'ensiengnais les etudiants et maintenant je cherche un boulot ou je peut utiliser mon capabilite de la langue francaise.

J'aime rencontre et parle des personnes d'autres regions.

In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended. | j'ai vue  le theatre "Beauty and Beast" l'annee derniere..Il etait magnifique. Les acteurs presente la historie tres bien. Le billet est tres cher. Beaucoup de monde viennent pour voir le theatre. le stage etait bien luminerait et pour chaque acte il y a beaucoup de personnes.

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